Shipping Policy

Thank you for choosing our website. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website ("Website"). Please read this policy carefully before making a purchase. By placing an order on our Website, you agree to comply with this Shipping Policy.

  1. Order Processing Time:

1.1 Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed next business day from the date of purchase. Please note that processing time may vary during peak seasons or promotional periods.

1.2 Order Confirmation: Upon placing your order, you will receive an order confirmation email containing the details of your purchase. Please review the order confirmation carefully, as it is your responsibility to ensure that the shipping address and other details are accurate.

  1. Shipping Methods and Delivery:

2.1 Shipping Methods: We offer various shipping methods to deliver your order. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs. Please note that the availability of shipping methods may vary based on your location.

2.2 Delivery Time: The estimated delivery time depends on the shipping method selected and your location. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

2.3 International Shipping: For international orders, please note that additional customs fees, taxes, or duties may apply. These charges are the responsibility of the recipient and are not included in the shipping charges paid at the time of purchase. Please contact your local customs office for more information regarding these fees.

  1. Shipping Rates:

3.1 Shipping Charges: Shipping charges are calculated based on the total weight of your order, the shipping method selected, and your location. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.

3.2 Free Shipping: We may offer free shipping promotions from time to time, subject to certain conditions such as a minimum order value or specific geographical limitations. Please refer to the promotional details for eligibility and any additional terms.

  1. Order Tracking:

4.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment. Please allow some time for the tracking information to be updated by the shipping carrier.

4.2 Lost or Delayed Shipments: While we make every effort to ensure timely and accurate delivery, please note that we are not responsible for any delays, loss, or damage incurred during transit. If you experience any issues with the delivery of your order, please contact the shipping carrier directly with your tracking number for further assistance.

  1. Address Accuracy:

5.1 Shipping Address: It is your responsibility to provide an accurate and complete shipping address when placing an order. Please double-check your shipping address before completing your purchase. We are not responsible for any delays or misdeliveries resulting from incorrect or incomplete address information provided by you.

  1. Contact Us:

If you have any questions, concerns, or requests regarding our Shipping Policy, please contact our customer service team at sales@jumeirahcollective.com.
We will be happy to assist you.

By placing an order on our Website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Shipping Policy.

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